How do Pre-Orders work?

A Pre-Order is where a customer places and order for an item that we do not yet have in stock. In this event, we reserve the customer's order and when we have the required item(s) in stock, we dispatch them to the customer. All Pre-Orders are a firm sale and cannot be cancelled or returned. 

What happens if my Pre-Order doesn't come into stock?

Every now and then, manufacturers' scheduling and shipping dates can change and some Pre-Orders can be delayed, brought forward or cancelled. If the delivery date for an item changes, we will update that item on our website. If we cannot fulfil Pre-Order, we will send you an email to confirm the reason why. 

There are also occasions when a manufacturer does not fulfil our requirements fully, and we do not have enough stock all of the pre-orders. Should this occur, we will fulfil as many orders as we can, beginning with the earliest orders made. If your order cannot be fulfilled we will email you to let you know.

Please be aware that making a pre-order does not guarantee that we will get that item into stock. We cannot be held responsible for suppliers' cancellations or date changes and it will be the responsibility of the customer to ensure that sufficient funds are available.


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